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5 Simple Steps to Successful Marketing in 2009

January 4th, 2009 | No Comments | Posted in Marketing Plan

I don’t want to over-complicate this because it really isn’t hard. Sure I want to tell you it is a painstaking process and your company will go under if you don’t hire a marketing firm like Three Hats to guide you through it, but that really isn’t the case. There are just a few fundamental principles we at Three Hats would recommend you follow to have a successful marketing effort in 2009. Here they are:

Step One: Understand your business goals for the year

Although it may not seem like a marketing related task, it really is one of the most fundamental aspects of a successful marketing plan - and one that many companies overlook. The best way to do this is to imagine what you want your company to look like in December of 2009. What would be your ideal makeup of your business? The number of employees, size of contracts, makeup of clients, percent of profit - whatever it may be, write it down and then work backwards. Decide what needs to be done (and by when) to make this vision a realty. The analogy that comes to mind here is: “How do you eat an elephant? One bite at a time.”

Step Two: Figure out what your time is worth

In regards to marketing (as with probably anything) there is a balance between time and money. You can spend more of your time and do much of the marketing on your own and therefore spend less money out of pocket. Or, you can spend more out of pocket money and free up more of your time. The key to understanding which is right for you is understanding what your time is worth. If you are not doing marketing could you be doing something else that makes you more revenue? Or more profitable? Or improves your service? If not, then maybe you could save some money and do some of the marketing tasks on your own.

Step Three: Create a marketing plan

Most people we talk to have two reasons for what marketing initiatives they pick: either they saw a competitor doing it, or they are trying anything that presents itself. Neither reason typically helps a business. Just because something is right for a competitor typically does not make it right for you, and a haphazard approach to your marketing efforts typically just costs you more money than you need to spend. Creating a marketing plan will give you a focus and tie your individual efforts together. You will see how each initiative is part of an overarching goal. It makes for better continuity between initiatives and a better, more consistent overall message in the marketplace.

Step Four: Assign responsibilities

Now as a business owner you probably have learned quickly that you can’t do it all. If you try, you will either ignore what you should be paying attention to, or fail miserably at everything. Look to delegate responsibilities for the marketing tasks you identified in your marketing plan that will help you to accomplish your business goals. Get other folks involved in helping to solve the problem as well. Sometimes that means using internal resources, sometimes that means outsourcing initiatives you may not have the experience or time to tackle in-house.

Step Five: Measure the results of your efforts

The running joke with marketing is that only 50% of marketing works - the problem is that you don’t know which 50% it is. The reason that this is the perception of marketing is because most people don’t truly understand the value of their marketing efforts because they a.) don’t define what success before they start and initiative and b.) they don’t measure the results to that definition. Make it a priority in 2009 that before you do any marketing effort - be it an advertisement, a membership to an organization, an update to your website, etc. make sure you define what you expect the outcome to be for you investment in what time frame and measure to see if it happened. You will have the knowledge to then do more of what works and less of what doesn’t

This really isn’t rocket science, but certainly it is all in the details. If you would like to talk further about any of these topics, or would like assistance putting together your plan for 2009, please call us at Three Hats Marketing.

We wish you all the best in 2009.

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Is there a place for social media in your business?

November 18th, 2008 | 1 Comment | Posted in Marketing Plan

There certainly is a craze that’s sweeping the nation and that is social media. Blogs, Twitter, podcasts, You Tube, Facebook, My Space, and other websites are helping to facilitate social interaction with others. Communication has reached a whole new level in a personal way, but has it made it to the business world yet - most specifically, the your industry?

Certainly there are companies out there that are dabbling in it, but are they using it in a way that saves time, money or offers a value not realized through other means? I have heard of businesses experimenting with a blog but aren’t seeing anything out of it yet they can measure. Others are questioning whether they should do it as well, so I thought I would give a few commandments you must follow if you or your company is looking to start dabbling in the social media frontier.

1. Know thy audience

You could have the most amazing information on your blog or You Tube channel, but if clients, prospects or partners don’t take value in this method of communication, you are wasting your efforts. Know if your audience is interested in this type of communication from you and if you don’t know…..ask them!

2. Understand your purpose

What are you trying to accomplish with this effort? Are you trying to show more value to existing clients? Attract new ones? Maybe even seem more hip to the recruits. Regardless of what you do, know why you are doing it. It will give you a focus and offers a better chance to gain a stable and consistent audience.

3. Pick the right tool for the job

Now that you have determined what your purpose is, find the right tool for the situation. Is it a blog? Podcast? Video? Also study the available technology and pick the one that is right for you in terms of price, features, usability, and reach. There are many options out there. Consult friends or the web for pros and cons to help you with the decision process.

4. Don’t bite off more than you can chew

The worst mistake you can make with social media marketing is start something you can’t finish. If you want people to rely on you to deliver what you say you will do, you must deliver consistently in this type of communication as well. That means if you say you are going to create a new video once a month, then do it. If you plan on posting once a day, then you must. If you are sporadic in your efforts, it really shows. Be consistent.

5. Know what success is

Can’t tell you how many times I see marketing efforts initiated without first establishing what success would be. How can you measure if it is a good use of your time, money or resources if you don’t first outline success. Maybe you are looking for new business inquiries and want to land 2 new clients as a result of your efforts, or maybe you are looking to hire 2 interns for the summer. Whatever your goal, make it measurable, announce it before you start, evaluate whether it is worth the investment for those results, and report if you are successful or not. 

Social media tools can be a great marketing tactic if done correctly. Proper planning is the key. Contact Three Hats Marketing you have any questions or comments and best of luck!

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How to “Doctor” Your Firm’s Brand.

November 12th, 2008 | 1 Comment | Posted in Branding + Identity

When it comes to marketing, you can learn a lot by watching how others do it. One of the more competitive industries right now is healthcare. Most specifically I’ve noticed the way hospitals are posturing themselves as the best place to take care of patients with heart issues.

In Indianapolis where my office is, there are three or so major hospitals marketing their heart care services, and each are doing it differently. This gives us a great example of the different ways to apply these philosophies to your firm. You see, in my opinion there are three types of brands found in professional services firms. Let’s use this healthcare business case to illustrate.<!–more–>

The Heart Hospital (a.k.a. the company brand)

One of the local hospitals here has built a facility totally dedicated to the heart. With this, you can assume that all of your heart needs will be met here. The entire facility is structured to support anything to do with the heart - all in one location. By focusing on this branding type, you are saying that the whole is greater than the sum of the parts. It says that it doesn’t matter what doctor you get or what procedure he does, you can be assured that you are getting what you need. Many firms in other industries employ these same techniques. In the accounting world, everyone knows the “big 4″. You assume that with one of these firms, there will be no accounting need unserved. That any resources needed will be available to you under one roof, thus simplifying things for you, the client. Many smaller firms who do not have all of these services under one roof try to serve their clients this way too through relationships with other firms. Many say that through their trusted partners, any needs can be served through one single relationship.

The EHART Protocol (a.k.a. the process brand)

One of the local hospitals here is marketing their EHART protocol, a process they say can speed up the initial emergency care response time and reduce the patient’s effects of a heart attack on average by 40%. They go on to say that it is a model process other hospitals are looking to implement. This marketing technique emphasizes the process instead of the hospital. It assures the client a level of service and success they cannot get elsewhere. Although this hospital may not be able to offer everything a “heart hospital” can, they can offer something possibly better. It puts them in another category altogether. When applied to your firm, this technique of process branding allows you to complete with the “big boys”. It can quickly separate you from others and help you stand out. Is there something your firm is doing that is different than a client would find at another competitor? If so, this marketing technique may be for you.

The Experienced Doctor (a.k.a. the people brand)

This technique is being used locally by a hospital with nationally renowned physicians. All of their advertising focuses on the individual doctors and how their individual experience helps them to make the right choices in the right circumstances. It talks about how the care is tailored to the individual as a result. It’s a more personal relationship. Do you have key employees that have that kind of reputation? Are they ones that people typically request? Do they have experience and abilities that are hard to find at other firms? If so, consider this marketing strategy.

Which technique is right for you and your firm? Give it some thought and don’t be afraid of the right answer. For example, I know a firm who suffers from the “experienced employee syndrome”. Their problem is the concern that if they market their employees individual abilities they may lose them to another firm. Don’t let business issues get in the way of marketing. If a person leaves your firm, that is because of a business issue. Solve those issue the best you can and market yourselves in a way that puts you in the best light in front of your clients and potential clients. You don’t have a process that separates you from others? Put yourselves in your clients shoes and simplify or automate something for them.

Need more help with your remedy? For the right prescription for marketing at your firm shoot me an email at mmaudlin at 3hatsmarketing.com

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10 Quick Tips for Retailers to Engage in Social Media

1. Do a Google Blog search on your company’s brand, category and industry.

2. Do the same search using search.twitter.com. There are lots of resources and guides on using Twitter and other microblogging platforms

3. Join Facebook. Connect with friends, colleagues, get to know and understand how it works. Look for colleagues from your company and see how they are representing themselves.

4. Join LinkedIn and set up your profile. Also connect with friends and colleagues on a more professional basis

5. Ask around your company and find out who blogs, who is on Facebook, who is on Twitter or who is using other social media tools. You can learn a lot about social media by observing what they see and do in this space.

6. Start using a RSS reader like Google Reader. Search for reviews of your products or services.

7. Start using a bookmarking site like Delicious or StumbleUpon. Create a category or tag for blog and press mentions, and start to save/accumulate links about your company and industry.

8. Find 5 blogs in a related industry by searching in Technorati, Delicious or another bookmarking service. Read through posts, and comment on them.

9. Go talk to Legal. Is there a corporate policy on social media? Understand the guidelines and policies if they exist.

10. Go talk to PR. Chances are they are wrestling with understanding blogs and the importance of reacting timely to concerns.

Adam Cohen posted this topic originally at - http://adamhcohen.com/10-quick-tips-for-retailers-in-social-media/

Please let us know your thoughts and if there is anything we’ve left out.

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